Return & Refund

We accept returns for items that are damaged, defective, or not as described. If you receive a product that falls under any of these categories, please contact our Customer Service team within 48 hours of receiving the order.

To initiate a return, please follow these steps:

• Contact our Customer Service team via email or phone within 48 hours of receiving the order.
• Provide your order number, the details of the issue, and any supporting photos if applicable.
• Our team will review your request and guide you through the return process.

• Items must be in their original packaging and unused condition.
• All labels, seals, and tags should be intact and not tampered with.
• Returns are subject to inspection and approval by our team.

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.:

• If approved, a refund will be processed to the original method of payment within a certain number of days, as per your bank's processing timeline.
• Shipping costs are non-refundable unless the return is due to an error on our part.

We do not offer direct exchanges. If you wish to exchange an item, you can return the unwanted item following the return procedure and place a new order for the desired item.

If you need to cancel an order, please contact us as soon as possible. Cancellations are subject to our approval and depend on the status of your order.

If you have any questions or concerns about our return and refund policy, please contact our Customer Service team at hello@royalspirit.ae or call us at +971 50 111 9486.

Please note that our return and refund policy is subject to change, and any updates will be posted on our website. We are dedicated to ensuring a smooth and satisfactory shopping experience for all our valued customers.

Last updated: September 2023